Shipping policy
Shipping& Delivery Policy
Thank you for shopping with DASH HOME
We want to ensure your order arrives safely and promptly. Below you will find the details of our shipping policy.
1. Order Processing Times
- Dispatch Timeline: All orders are processed and dispatched within 1–2 business days.
- Operating Hours: Orders are not processed or shipped on weekends or UK bank holidays.
- Cutoff Times: Orders placed after 2:00 PM will be processed the following business day.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
3. Shipment Tracking & Notifications
- Confirmation Email: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
- Tracking Activity: The tracking number will become active within 24 hours of dispatch.
4. Delivery Areas & Surcharges
- Mainland UK: We deliver to all addresses within mainland UK at our standard rates.
5. Damages, Shortages, and Lost Parcels
- Damaged Items: If your order arrives damaged, please contact us within [e.g., 48 hours] of delivery at hello@dashhome.co.uk with photos of the damaged packaging and items.
- Missing Parcels: If your order has not arrived within [e.g., 7 business days] of receiving your shipping confirmation, please contact our team so we can open an investigation with the courier.
6. Returns & Statutory Rights
Your delivery is backed by your statutory rights under the UK Consumer Contracts Regulations. You have 14 days from the day you receive your items to notify us that you wish to cancel or return your order. For full details on how to return an item, please view our [Returns Policy].